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Better Business Bureau investigation of airline voucher awards

August 8, 2013 · 9:11 AM
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Thousands of Washingtonians have qualified for two round trip airline tickets valued at more than $1,100, according to hand-addressed letters from a company claiming to be “American.” This too-good-to-be-true offer has prompted a Better Business Bureau investigation.

BBB serving Alaska, Oregon and Western Washington called the 1-800 number on the unsolicited letter and spoke with someone in the “Awards Division” who was able to sign a BBB employee for an exclusive, “invitation-only open house” at a local Anchorage hotel conference room.

After sitting through a 90-minute sales presentation with 12 other Anchorage residents, BBB’s undercover investigator and her friend were offered a “Platinum Membership” in a lifetime vacation club for $8,995 plus recurring fees, and could only receive the travel voucher after making a decision.

BBB identified the following red flags:

BBB has issued alerts on this issue in the past; read: Scam Alert: American Airlines Name Being Used in Fake Ticket Scam and Post Card Offers Free Airline Tickets, Delivers Sales Presentation.

Letter recipients should avoid getting involved with companies that do not operate with transparency and integrity; report deceptive advertising or fraud to BBB and the Federal Trade Commission


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