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Washington Healthplanfinder enrollment more than 270,000

Washington Healthplanfinder today announced that 270,860 Washingtonians have newly enrolled in private health coverage or Washington Apple Health (Medicaid) since Oct. 1.

Additionally, more than 180,000 individuals previously covered through Apple Health have renewed their coverage throughwahealthplanfinder.org for a total of 450,000 residents.

Updated enrollment numbers from Oct. 1 to Jan. 9 are included below.

Web and Call Center Data

Unique Visitors

1,237,129

Accounts Created

336,858

Call Center Volume (Jan. to-date)

39,373

Avg. Initial Call Center Wait Time (Jan. to-date)

3 min

Avg. Wait Time after Call Menu Selection* (Jan. to-date)

39 min

 

Enrollments Completed

Qualified Health Plans

73,098

Medicaid Newly Eligible Adults

134,700

Medicaid Previously Eligible but not Enrolled

63,070

Medicaid Redeterminations (Previously Covered)

183,141

Total

454,009

 

In-Process Applications

Qualified Health Plan Applicants – Need to Pay

76,058

 

*Note: These numbers reflect enrollments and applications through Jan. 9. Please note that “Average Wait Time after Call Menu Selection” refers to customers who have had an initial point of contact with a customer service representative and entered into wait queues for various areas of enrollment assistance.

 

Application Status Legend

  • Qualified Health Plans: Includes individuals who have selected and submitted payment for a qualified health plan (private health plan).
  • Medicaid Newly Eligible Adults: Includes newly eligible individuals who have qualified and enrolled in a Medicaid plan under the Medicaid expansion and does not include those who have transitioned from other Medicaid programs.
  • Medicaid Previously Eligible but not Enrolled: Includes individuals (children, pregnant women, low-income families) who are newly enrolling but were eligible under old Medicaid eligibility rules.
  • Medicaid Redeterminations: Includes individuals who were already enrolled in a Medicaid program and have had their eligibility status converted, re-determined or renewed through Washington Healthplanfinder as opposed to newly determined.
  • QHP (Need to Pay): Includes individuals who have completed an application for a Qualified Health Plan that is awaiting payment.

 

Medicaid note: Washington Apple Health (Medicaid) does not have an open enrollment period.  Individuals and families will be able to apply and complete their renewals via www.wahealthplanfinder.org throughout the year. Questions about Healthplanfinder should be directed to the toll-free Customer Support Center at 1-855-WAFINDER; Apple Health questions can be directed to the toll-free hot line at 1-800-562-3022 or emailed to AskMedicaid@hca.wa.gov

For more information about Washington Healthplanfinder and to enroll in health coverage, please visit www.wahealthplanfinder.org.

 

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