News

427,000 enroll in New Health Coverage Options through Washington Healthplanfinder

Washington Healthplanfinder today announced that 427,800 Washingtonians have now accessed free or low-cost coverage options since Oct. 1. Residents can enroll by March 31 at www.wahealthplanfinder.org for a private health plan, or enroll in Washington Apple (Medicaid) throughout the entire year.

More than 333,000 individuals who have been previously covered through Apple Health have renewed their coverage through wahealthplanfinder.org for a total of 761,659 residents.

Updated enrollment numbers from Oct. 1 to Feb. 27 are included below.

 

Web and Call Center Data

Unique Visitors

1,540,102

Accounts Created

460,035

Call Center Volume (through Feb. 28)

152,144

Avg. Initial Call Center Wait Time (through Feb. 28)

1 min 15 sec

Avg. Wait Time after Call Menu Selection* (through Feb 28)

49 min

 

Enrollments Completed

Qualified Health Plans

106,281

Medicaid Newly Eligible Adults

212,633

Medicaid Previously Eligible but not Enrolled

108,886

Medicaid Redeterminations (Previously Covered)

333,859

Total

761,659

In-Process Applications

Qualified Health Plan Applicants – Need to Pay

78,041

*Note: These numbers reflect enrollments and applications through Feb. 27. Please note that “Average Wait Time after Call Menu Selection” refers to customers who have had an initial point of contact with a customer service representative and entered into wait queues for various areas of enrollment assistance.

Application Status Legend

·         Qualified Health Plans: Includes individuals who have selected and submitted payment for a qualified health plan (private health plan).

·         Medicaid Newly Eligible Adults: Includes newly eligible individuals who have qualified and enrolled in a Medicaid plan under the Medicaid expansion and does not include those who have transitioned from other Medicaid programs.

·         Medicaid Previously Eligible but not Enrolled: Includes individuals (children, pregnant women, low-income families) who are newly enrolling but were eligible under old Medicaid eligibility rules.

·         Medicaid Redeterminations: Includes individuals who were already enrolled in a Medicaid program and have had their eligibility status converted, re-determined or renewed through Washington Healthplanfinder as opposed to newly determined.

·         QHP (Need to Pay): Includes individuals who have completed an application for a Qualified Health Plan that is awaiting payment.

 

Medicaid note: Washington Apple Health (Medicaid) does not have an open enrollment period.  Individuals and families will be able to apply and complete their renewals via www.wahealthplanfinder.org throughout the year. Questions about Healthplanfinder should be directed to the toll-free Customer Support Center at 1-855-WAFINDER; Apple Health questions can be directed to the toll-free hot line at 1-800-562-3022 or emailed to AskMedicaid@hca.wa.gov

 

For more information about Washington Healthplanfinder and to enroll in health coverage, please visit www.wahealthplanfinder.org.

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