Puget Sound Energy electric customers have a quick, new way to keep tabs on power outages:  a mobile outage reporting app that’s now available for most web-enabled smartphones and tablets. It can be used 24 hours a day, 7 days a week.

Even if the electricity is out at a customer’s home or business, they can still access the app to get the information they need.  Check out our short video on the new app.

Mobile App Key Features

•  Report power outages to PSE

•  View a map of outages

•  Get estimated restoration times

•  See the number of customers affected in neighborhoods

•  Report natural gas emergencies

“PSE strives to provide reliable, affordable energy service to our 1.1 million electric customers.  But sometimes outages still happen. We’re committed to keeping customers informed so they can make plans for their families or businesses,” said Phil Bussey, PSE’s chief customer officer.

PSE customers can download the new app to their Apple iOS, Android and Windows smartphones and tablets from the various app stores. Search for “Puget Sound Energy” or “myPSE.”

We still need to hear from customers when their power is out. The easiest way to report an outage is to use the app.  To do that, customers use their myPSE account information to log in; they can also quickly set up their account on the app if they need to.  Reporting outages becomes even easier after that. Reports can also be made at PSE.com or by calling 1-888-225-5773.

And remember:  Safety first.  If you ever see a downed power line, call 911; never approach it or touch it.