Whether it’s a fallen tree, graffiti, or a damaged sign, visitors to any of King County Parks’ 200 parks or 175 miles of regional trails can now quickly report the problem and easily track its resolution, thanks to a free app called SeeClickFix.
A partnership between Parks and SeeClickFix, a leading digital communications system company, lets parks and trails visitors be the eyes and ears on the ground, identifying issues or requesting repairs, using locational, descriptive, and photographic information.
King County Parks is piloting this tool over the next several months with the goal of streamlining incoming service requests and improve communications with the public.
Here’s how it works: King County Parks is alerted to an issue as soon as a problem is registered through SeeClickFix. Parks employees will provide real-time updates as the matter undergoes resolution, and the person who reported the issue, as well as anyone else using the online tool or mobile app, can follow along until the issue has been resolved.
Available online at https://www.seeclickfix.com/, this customer service tool also allows park and trail visitors to view and comment on issues submitted by others. They can even establish “watch areas” to receive notifications about all issues reported in a specified geographic area, enabling them to follow the progress of any issue, not just the ones they submitted.
The mobile app for iPhone is available at: https://itunes.apple.com/us/app/king-county-parks/id1199128407?ls=1&mt=8.
The mobile app for Android is available at: https://play.google.com/store/apps/details?id=com.seeclickfix.kingcountyparks.app.